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Round Table at the Council of Federation

Round table dedicated to the problem of consumer protection in the conditions of the new regulation of the financial market took place at the on December 1, 2014 in the premises of  the Council of the Federation (the upper chamber of the Federal Assembly — the parliament of the Russian Federation). Dr. Natalia Semilyutina and PhD Natalia Gaidaenko Schaer took part in this event as experts. In her speach Dr. Semiliytina stressed the social importance of the issue raised and suggested a series of measures designed to protect the interests of the individuals using financial services. Natalia Gaidaenko Schaer spoke about the introduction and wider use of the out of court dispute resolution methods, including mediation and arbitration in the settlement of disputes between consumers and banks.